The CCRMN has been engaged in a quality approach June 2018, the date of the first satisfaction survey. Then a first meeting was held in july 2019 to explain the approach to a small team “quality” composed of 3 staff members of the CCRMN, Thierry Billard, its president, and 3 users representatives. During the second metting in october 2019, we decided to divide the activity in 4 quality processus : management, analysis performing, training, and support. Since thise date, we have been trying to create and update quality documentation with a view to possible ISO 9001 certification.

We will meet about 2 times a year to reflect together, put together the documentation associated with this approach, and collect the needs and opinions of users. The regular presence of CCRMN users and quality specialists is essential our the success. If you want to join us do not hesitate to contact us.

You will find below a summary of our work in the form of a mind map , click on the +, -, and the numbers at the end of the blocks to fold / unfold the branches (english version coming…

2nd users survey, october 2019